Jess Berentson-Shaw is the Co-founder and Director at The Workshop, a not for profit organisation based in Wellington New Zealand. Jess researches how people think about complex issues, and helps organisations frame their communications to deepen understanding and build public support for action. Jess is a social scientist by training, with a PhD from Victoria University. Throughout her career she has worked across government, business and not for profit sectors, advocating for the use of best knowledge to achieve more inclusive, healthy and connected communities. Jess and her colleagues recently completed research and produced guidance on how to talk about climate disruption to encourage engagement with community planning. Jess is author of A Matter of Fact. Talking Truth in a Post-truth World (2018). A BWB text